Vive & Bloom will gladly accept returns on unopened / unused orders placed within 30 days. We only accept returns for items purchased through www.viveandbloom.shop. If you purchased an item from a retail partner, please contact that retailer directly.
To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging.
To complete your return:
Pack up the items in a shipping box (it’s best to use the box in which the item(s) were mailed).
Include a copy of your packaging slip with your return. If you don’t have a packing slip, please include the following information with your return:
- Full Name
- Email address
- Telephone number
- V&B order confirmation number
- A note about why you’re returning the item(s)
Refunds (if applicable)
Once your return is received and inspected we will send you an email notifying you that we have received your returned item and are processing your refund. The refund will automatically be applied to your credit card or original method of payment within 5 business days.
If you’ve been notified that you’re receiving a refund but it has been more than 5 business days since the notice has been issued, please contact your bank as there is often a processing time before the refund is posted to your account.